Providing A Professional Reliable service

MyLiveIT is committed to excellence by hiring only the most skilled technicians who excel in both technical expertise and customer service. Unlike many IT professionals who may struggle to interact effectively with end users, our team prioritizes clear communication and exceptional customer interaction. In addition to being "people" people, our technicians are highly technical and equipped to resolve any IT challenges you face.

MyLiveIT was established to fill a significant gap in IT support services. Many IT companies focus primarily on businesses, often neglecting smaller businesses or residential customers as they expand. Our mission is to deliver exceptional support to anyone facing technology issues, ensuring a win-win scenario where customers receive outstanding service at a fair price. We believe this level of service is currently missing in the marketplace.

Not at all. Our pricing is highly competitive and tailored to the complexity of the issue. For simple problems, our fees are approximately one-third of what other companies typically charge. While costs may rise for more complex issues, we are dedicated to ensuring that our pricing remains fair and that customers are satisfied with the value they receive.

While we plan to introduce subscription-based services in the future, we currently accept support requests through our customer portal on a per-incident basis.

No, our services are designed for anyone who needs technical assistance. We recognize the unique needs of small businesses and residential customers and are here to support both with the same level of dedication.

Absolutely. Every technician at MyLiveIT undergoes a rigorous vetting process by our senior leadership team before handling customer requests. For more complex issues, we provide escalation to second- and third-level support technicians to ensure your problem is resolved effectively.

Yes. We conduct thorough background checks on all our technicians to ensure the safety and security of our customers. Whether meeting in person or providing remote support, we prioritize the protection of your data and peace of mind.

No. Once you submit your issue through our customer portal, you will receive an estimated cost. You'll have the opportunity to review and approve this estimate before any service is performed, ensuring complete transparency and no unexpected charges.

Customer satisfaction is our top priority. If you're not happy with the service provided, we will conduct a thorough review upon request. If we determine the service did not meet our standards, we will issue a full refund. Your happiness is our success.

If we are unable to resolve your issue, you won't be charged.

Not at this time. However, we plan to provide backup solutions in the future. If you have specific questions or concerns, please contact us directly.

We strongly believe in delivering value before asking for payment. While this approach involves some risk, it reflects our commitment to building trust with our customers. Please note that misuse of this policy will result in being barred from accessing our services in the future.